Employees awareness when the quality management system is converted at higher education organization
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Súbory
Dátum
2024
Názov časopisu
ISSN časopisu
Názov zväzku
Vydavateľ
SRAC - Societatea Romana Pentru Asigurarea Calitatii : Bucharest
ISBN
ISSN
1582-2559
Abstrakt
The Slovak Accreditation Agency for Higher Education (SAAHE) issued new standards and criteria for universities quality management systems in 2020 (SAAHES-IS 2020). Requirements and criteria determined in the SAAHES-IS 2020 are based on the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). However, some Slovak universities implemented and maintained their quality management system (QMS) according to the ISO 9001 standard in the past. The object of the research presented in our paper is a Slovak university certified according to the ISO 9001. The subject of the research is employee’s awareness about selected requirements of both standards, ISO 9001 and SAAHES-IS 2020. The main objectives of the research are: (1) to identify common requirements of both standards, (2) to explore employees awareness related to the identified common requirements and (3) to create decision assumptions how processes should be assured, either in accordance with ISO 9001 or SAAHES-IS 2020. This paper has also a methodological benefit. It allows to compare any standardized management systems that have common requirements. Employees awareness of the selected quality requirements has three elementary pillars in our research. They are the knowledge about requirement definition, how the given requirement is assured in the management practice and how employee contributes in the given requirement assurance.
Popis
In: Quality - Access to Success = Calitatea - acces la succes : Journal of Management Systems : Revistă de sisteme de management. Bucharest : SRAC - Societatea Romana Pentru Asigurarea Calitatii, 2024. ISSN 1582-2559. Vol. 25, no. 199 (2024), pp. 1-9.
Kľúčové slová
vysokoškolské vzdelanie, manažérstvo kvality, manažment kvality, quality management, zamestnanci, employees