The role of business process management in hotel innovation and competitiveness

Stránka jednoduchej položky
dc.contributor.authorŠebová, Ľubica
dc.contributor.authorŠvec, Adrián
dc.contributor.authorChovanová, Klára
dc.date.accessioned2026-03-06T11:47:49Z
dc.date.available2026-03-06T11:47:49Z
dc.date.issued2025
dc.descriptionIn: Tourism and Hospitality. Basel : Multidisciplinary Digital Publishing Institute, 2025. ISSN 2673-5768. Vol. 6, no. 3 (2025), art. no 122, pp. 1-15.
dc.description.abstractThis article presents findings from an investigation into the role of business process management and performance measurement in fostering innovation and enhancing competitiveness within hotels in Slovakia. Its aim is to assess the current application of process management in these establishments and to propose a suitable system along with theoretical and practical recommendations for enhancing management systems and performance measurement using process management methodologies. The study focuses on hotels in Slovakia and tests a hypothesis suggesting that these establishments insufficiently leverage business process management and performance measurement as a strategic instrument for promoting innovation and competitiveness. Spearman’s correlation coefficient is employed to analyze the relationship between hotel chain affiliation, hotel class, hotel size, and the adoption of process management. Through a combination of questionnaire surveys and structured interviews, the article provides insights into the utilization of process management and offers an overview of the current management practices, as well as the knowledge of functional and process management among hotel representatives.
dc.description.sponsorshipVEGA 1/0136/23 Od odolnosti k udržateľnosti: vplyv údajov na udržateľný a konkurencieschopný rozvoj cestovného ruchu
dc.identifier.doihttps://doi.org/10.3390/tourhosp6030122
dc.identifier.issn2673-5768
dc.identifier.urihttps://repo.umb.sk/handle/123456789/1310
dc.language.isoen
dc.publisherMultidisciplinary Digital Publishing Institute : Basel
dc.rightsCC BY Creative Commons Attribution 4.0. International
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectriadenie podnikových procesov
dc.subjectbusiness process management
dc.subjecthotely
dc.subjecthotels
dc.subjectkľúčové ukazovatele výkonnosti
dc.subjectkey performance indicators
dc.titleThe role of business process management in hotel innovation and competitiveness
dc.typeArticle
dc.typeinfo:eu-repo/semantics/article

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