Economic and pactical aspects of the use of modern management methods in hotels. A case study

Stránka jednoduchej položky
dc.contributor.authorŠebová, Ľubica
dc.contributor.authorChovanová, Klára
dc.contributor.authorMarčeková, Radka
dc.contributor.authorŠvec, Adrián
dc.date.accessioned2026-08-18T05:23:25Z
dc.date.available2026-08-18T05:23:25Z
dc.date.issued2026
dc.descriptionIn: Theoretical and practical research in economic fields. Craiova : ASERS Publishing, 2026. ISSN 2068-7710. Vol. 17, no. 2 (38) (2026), pp. 433-445.
dc.description.abstractModern management methods have been extensively studied in the hospitality sector; however, empirical evidence from Central European post-transition economies remains limited. Recent studies from the region have examined general performance measurement practices or process management orientation, yet systematic data on the implementation of specific management tools in hotels have been largely absent. This study addresses this gap by investigating the adoption of five modern management methods - Benchmarking, Balanced Scorecard, Total Quality Management, Six Sigma, and Lean - in Slovak hotels. Based on a questionnaire survey of 56 hotels across different categories, ownership types, and sizes, the study employs non-parametric statistical methods (Kruskal-Wallis and Mann-Whitney tests) using SPSS software. The findings reveal that 38% of surveyed hotels actively use at least one modern management method, 41% plan to implement such methods, while 21% neither use nor plan to adopt them. Benchmarking emerges as the most widely adopted method (30%), followed by Balanced Scorecard (19%) and TQM (17%), whereas Six Sigma adoption remains marginal (9%). Statistical analysis found no significant differences in adoption rates across hotel categories, ownership types, or size classifications (p > 0.05). The study provides the first systematic empirical evidence on management method adoption in Slovak hotels and offers practical implications for hospitality managers and policymakers in the region.
dc.description.sponsorshipVEGA 1/0114/26 Udržateľné tranzície ekosystému cestovného ruchu KEGA 022EU-4/2026 Procesný manažment v cestovnom ruchu - nový predmet študijného programu
dc.identifier.doihttps://doi.org/10.14505/tpref.v17.2(38).10
dc.identifier.issn2068-7710
dc.identifier.urihttps://repo.umb.sk/handle/123456789/1584
dc.language.isoen
dc.publisherASERS Publishing : Craiova
dc.rightsCC BY Creative Commons Attribution 4.0 International
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectmetódy riadenia
dc.subjectmanažérske metódy
dc.subjectmanagement methods
dc.subjecthotely
dc.subjecthotels benchmarking
dc.subjectBalanced Scorecard
dc.subjectBSC
dc.subjectkomplexné manažérstvo kvality
dc.subjecttotal quality management
dc.subjectTQM
dc.titleEconomic and pactical aspects of the use of modern management methods in hotels. A case study
dc.typeArticle
dc.typeinfo:eu-repo/semantics/article

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