The role of business process management in hotel innovation and competitiveness
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Na stiahnutie
Dátum
2025
Názov časopisu
ISSN časopisu
Názov zväzku
Vydavateľ
Multidisciplinary Digital Publishing Institute : Basel
ISBN
ISSN
2673-5768
Abstrakt
This article presents findings from an investigation into the role of business process management and performance measurement in fostering innovation and enhancing competitiveness within hotels in Slovakia. Its aim is to assess the current application of process management in these establishments and to propose a suitable system along with theoretical and practical recommendations for enhancing management systems and performance measurement using process management methodologies. The study focuses on hotels in Slovakia and tests a hypothesis suggesting that these establishments insufficiently leverage business process management and performance measurement as a strategic instrument for promoting innovation and competitiveness. Spearman’s correlation coefficient is employed to analyze the relationship between hotel chain affiliation, hotel class, hotel size, and the adoption of process management. Through a combination of questionnaire surveys and structured interviews, the article provides insights into the utilization of process management and offers an overview of the current management practices, as well as the knowledge of functional and process management among hotel representatives.
Popis
In: Tourism and Hospitality. Basel : Multidisciplinary Digital Publishing Institute, 2025. ISSN 2673-5768. Vol. 6, no. 3 (2025), art. no 122, pp. 1-15.
Kľúčové slová
riadenie podnikových procesov, business process management, hotely, hotels, kľúčové ukazovatele výkonnosti, key performance indicators
Výstup z projektu
VEGA 1/0136/23 Od odolnosti k udržateľnosti: vplyv údajov na udržateľný a konkurencieschopný rozvoj cestovného ruchu
Citácia
Práva a licenčné podmienky
CC BY Creative Commons Attribution 4.0. International
info:eu-repo/semantics/openAccess
info:eu-repo/semantics/openAccess