Economic and pactical aspects of the use of modern management methods in hotels. A case study
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Dátum
2026
Názov časopisu
ISSN časopisu
Názov zväzku
Vydavateľ
ASERS Publishing : Craiova
ISBN
ISSN
2068-7710
Abstrakt
Modern management methods have been extensively studied in the hospitality sector; however, empirical evidence from Central European post-transition economies remains limited. Recent studies from the region have examined general performance measurement practices or process management orientation, yet systematic data on the implementation of specific management tools in hotels have been largely absent. This study addresses this gap by investigating the adoption of five modern management methods - Benchmarking, Balanced Scorecard, Total Quality Management, Six Sigma, and Lean - in Slovak hotels. Based on a questionnaire survey of 56 hotels across different categories, ownership types, and sizes, the study employs non-parametric statistical methods (Kruskal-Wallis and Mann-Whitney tests) using SPSS software. The findings reveal that 38% of surveyed hotels actively use at least one modern management method, 41% plan to implement such methods, while 21% neither use nor plan to adopt them. Benchmarking emerges as the most widely adopted method (30%), followed by Balanced Scorecard (19%) and TQM (17%), whereas Six Sigma adoption remains marginal (9%). Statistical analysis found no significant differences in adoption rates across hotel categories, ownership types, or size classifications (p > 0.05). The study provides the first systematic empirical evidence on management method adoption in Slovak hotels and offers practical implications for hospitality managers and policymakers in the region.
Popis
In: Theoretical and practical research in economic fields. Craiova : ASERS Publishing, 2026. ISSN 2068-7710. Vol. 17, no. 2 (38) (2026), pp. 433-445.
Kľúčové slová
metódy riadenia, manažérske metódy, management methods, hotely, hotels benchmarking, Balanced Scorecard, BSC, komplexné manažérstvo kvality, total quality management, TQM
Výstup z projektu
VEGA 1/0114/26 Udržateľné tranzície ekosystému cestovného ruchu
KEGA 022EU-4/2026 Procesný manažment v cestovnom ruchu - nový predmet študijného programu
Citácia
Práva a licenčné podmienky
CC BY Creative Commons Attribution 4.0 International
info:eu-repo/semantics/openAccess
info:eu-repo/semantics/openAccess